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FAQs

We provide comprehensive insurance coverage to safeguard our clients’ interests.

Our insurance package includes professional indemnity and liability insurance with a coverage limit of $5 million. Professional indemnity insurance protects against claims of negligence, errors, omissions, or failure to deliver professional services. Liability insurance covers injuries or property damage caused by our business or employees.

Additionally, we have cyber insurance to mitigate risks associated with cyber threats such as data breaches and hacking.

We provide comprehensive insurance coverage to safeguard our clients’ interests.

Our insurance package includes professional indemnity and liability insurance with a coverage limit of $5 million. Professional indemnity insurance protects against claims of negligence, errors, omissions, or failure to deliver professional services. Liability insurance covers injuries or property damage caused by our business or employees.

Additionally, we have cyber insurance to mitigate risks associated with cyber threats such as data breaches and hacking.

Absolutely. We prioritise confidentiality and respect the sensitive nature of our clients’ information. We are committed to maintaining strict confidentiality throughout our working relationship.

In addition, we are prepared to adhere to any non-compete and non-disclosure agreements that may be in place to safeguard your interests.

Yes, we offer free initial consultations to understand every part of your business and the scope of works involved.

During this consultation, we will work closely with you to assess your needs and provide valuable insights and recommendations. Following the consultation, we will present you with a proposal for your consideration. If you decide to proceed with our services, there will be a fee payable based on the agreed scope of work.

Our policies regarding contracts vary depending on the program you choose.

For the Automate program, there are no lock-in contracts. You have the flexibility to pay fees on a weekly basis, and if you decide to terminate our services, simply provide a 7-day notice.

On the other hand, the Grow program does require a minimum term of 3 months. This duration is necessary to allow us ample time to develop a winning campaign, optimize and fine-tune it, and deliver the desired results for your business.

We aim to provide flexibility and transparency in our contractual arrangements to ensure the best possible experience for our clients.

We strive to provide reliable and effective solutions to our clients. With our Automate program, you are protected by the Trade Practices Act, which ensures that the products and services we offer will fulfil their intended purpose. We are committed to delivering on our promises and ensuring that our offerings meet your expectations.

However, with our Grow program, it’s important to note that marketing results can be influenced by various factors beyond our control. While we provide strong data-backed indications and share past results to give you a clear understanding of the potential outcomes, we cannot guarantee specific marketing results.

Market conditions and external factors can impact the effectiveness of marketing efforts, whether you choose to work with us or not.